ISO 9000 is a scientific summary of the quality management practices of many economically developed countries in the world. It provides scientific methods and means of quality management and quality assurance for organizations to abide by. Since the initial release of the ISO 9000 series standards in 1987, the series has gone through a number of revisions: the 1994 edition, the 2000 edition, the 2008 edition, and the present ISO 9001:2015 edition series standard.
The ISO 9001 standard sets out specific requirements for organizations’ quality management systems. Through management by objectives, it advocates a process approach that emphasizes demand, value addition, process performance and effectiveness, and continuous improvement. The new edition of the ISO 9001 standard is more generic than previous versions; it applies to organizations of all types and sizes, and different products and services.
The adoption of a quality management system is a strategic decision made by an organization that helps it to improve its internal management and overall performance and confirms the organization’s ability to provide products and services that both meet customer needs and satisfy applicable regulatory requirements. The ISO 9001 standard lays an excellent foundation for promoting the sustainable development of organizations.
In addition to proving that an effective quality management system is operating within the organization, the Quality Management System Certification offered by CQC enables organizations:
A) to provide products and services that meet customer requirements and the requirements of applicable laws and regulations;
B) to open opportunities to enhance customer satisfaction;
C) to address risks and opportunities related to the environment and objectives; and
D) to demonstrate compliance with specified quality management system requirements.